Customer Service

1. Registration

After purchasing the product, please send your own choice of User ID to the E-mail:- kane@timesconcept.com within 15 days. The engineering department will send you the License Key within 24 hours.

Within a period of time after registration, it will go through the System ID one more time. At that time, please send your User ID and System ID to the E-mail: kane@timesconcept.com, The engineering department will send you the identification code within 24 hours.

After this identification process, the license becomes permanent.

2. Upgrading Service

Our authorized users will enjoy a free-upgrading service for the main version number of the software they own.

'Main version' indicates the first number of the product version number:- e.g.: v1.2, main version = '1'

3. Free Download

MIDI Demo, Chord Loop, Sample Updates and other relevant musical documents can be downloaded from our official website.

4. Latest Information and Queries

For the latest information, please log on to the official website: www.timesconcept.com

For queries and Q&A, please log on to our official English forum: www.kvraudio.com For queries and Q&A, please email: contact@timesconcept.com

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All rights reserved.